I-E-commerce noma ukuhweba nge-elekthronikhi kungenye yezinto ezinhle kakhulu zekhompyutha ezihambisa umnotho wemikhakha ehlukahlukene yabantu emhlabeni jikelele. Iqukethe imisebenzi ehlukahlukene yebhizinisi, njenge ukusatshalaliswa, ukuthengiswa, ukuthengwa, ukumaketha kanye nezinsizakalo zokubekwa komkhiqizo nge-inthanethi futhi isibonelo esihle kunazo zonke isevisi yamakhasimende eCorte Ingles.
Kungale ndlela lapho izitolo nezindawo zokuthengisa ziguqukile ngaphambili ezazitholakala kuphela ezigcawini ezinkulu nasezitolo ezinjenge Inkantolo yamaNgisi, ukuze sikwazi ukutholakala manje esikrinini samakhompyutha ethu, kusinikeze indawo yokuthola imikhiqizo yethu esiyithandayo ngokuchofoza nje.
Ngokuqondile, njengengxenye yala mathuluzi amasha ezentengiso, iyavela I-El Corte Inglés, iqembu lokusabalalisa laseSpain esakhiwa izinkampani ezahlukahlukene ezinikela ngazo zonke izinhlobo zemikhiqizo nezinsizakalo, ngezitolo zeminyango ezibhaliswe kule nkundla.
Ngale ndlela, kufaka ikhasi le-El Corte Ingles Sizokwazi ukufinyelela kwinani elikhulu lamabhizinisi nezikhungo ezinikela ngazo zonke izinhlobo zezindatshana. Ngakho-ke singathola, kusuka ekukhetheni okukhulu kwezingubo, izicathulo nezinye izinsimbi, ezintweni zikagesi nezinto ezimhlophe, noma singathenga nokuthenga.
Ngomugqa omkhulu kangaka wokuthengisa, kuyinto evamile ukuthi zonke izinhlobo zokungabaza noma imibuzo ivele ezintweni eziningi kanye nezinsizakalo ezingatholakala e-El Corte Ingles, futhi kungenzeka ukuthi ezinye izikhalazo ziphakanyiswa ngenxa yenani elikhulu le izinqubo zokuthenga nezokuthengiselana ezenziwa nsuku zonke endaweni yesikhulumi. Ngokwalesi sizathu, leli khasi linohlelo lokusebenzela amakhasimende olusebenzayo enikeza izeluleko, ulwazi nokusekelwa kuwo wonke amaklayenti angaletha noma yikuphi ukungabaza, isikhalazo noma isiphakamiso nabaphathi besikhulumi.
Ngabe inkonzo yamakhasimende yaseNgilandi iqukethe ini?
Ukuze unikeze izindlela namathuluzi okuthola ulwazi nokucubungula izikhalazo nokucaciswa ngokushesha okukhulu, Ezezimali i-El Corte Inglés EFC, SA, inohlelo olusebenzayo lwesevisi yamakhasimende olunesibopho sokuphendula konke ukungabaza nemibuzo amakhasimende anayo ezinhlotsheni ezahlukahlukene zezohwebo eziphethwe kule nkundla.
Ngokufanayo, INkantolo yesiNgisi nayo inomsebenzi oyinhloko wokubhekana nezikhalazo kanye / noma izimangalo ezingavela, kungakapheli isikhathi esingeqile ezinyangeni ezimbili, ngemuva kokuba isikhalazo sesenziwe ngokufanele ngokuhambisana nezinhlinzeko ze- Imithethonqubo yokuVikelwa kweKlayenti le-Financiera El Corte Inglés EFC, SA
Uma kwenzeka ukuthi inkinga enkulu yeklayenti ingaxazululwa, ukuthi kukhona ukungavumelani ngemiphumela enikeziwe, ukuthi sekudlule izinyanga ezingaphezu kwezimbili ngemuva kokufakwa kwesikhalazo sokuqala kanye / noma nesicelo, futhi inqobo nje uma yonke imigqa isetshenzisiwe isevisi enganikezwa yilesi sikhungo samakhasimende, ummangali angaya Kwinsizakalo Yezimangalo zeBhange laseSpain. Kodwa-ke, kungenzeka ukuthi lo mugqa wokugcina akudingeki udingeke, ngoba ngenxa yezixazululo eziningi ezinikezwa yi Isevisi Yamakhasimende kaCorte Inglés, abafaki izicelo abanamathuba okuthi bathole isisombululo sokugcina abaneliseka ngaso.
Ulayini wosizo nolwazi lweNkantolo YesiNgisi
Ukuze uthole imininingwane engaphezulu, kanye nezeluleko ezisebenza kangcono, I-El Corte Inglés inikeza imigqa emibili eyinhloko yamakhasimende, ngenhloso yokunikeza usizo oluthile nolwenzelwe umuntu uqobo kumakhasimende nabasebenzisi abahlukahlukene abasebenzisa ipulatifomu. Ngakho-ke, kuya ngosizo kanye nolwazi oludingekayo, kungacelwa usizo emigqeni yesevisi ehlukene:
- Eyokuqala igxile kuphela kuzo zonke izingqinamba ezihlobene nensizakalo ye-e-commerce, ukuze abasebenzisi bakwazi ukuthenga nokuthengisa ngaphandle kwezinkinga.
Isevisi yamakhasimende
900 373 111
amakhasimende@elcorteingles.es
Onawo izinsuku ezingama-365 ngonyaka.
- Ngenkathi owesibili esungulelwa ukuxazulula ukungabaza okujwayelekile ngesakhiwo nokusebenza kweNkantolo yaseNgilandi, njengezinkinga ezihlobene nezikhungo zokuthenga nezinye izinkampani zamaqembu.
Isevisi yamakhasimende
901 122 122
customer_service@elcorteingles.es
Onawo izinsuku ezingama-365 ngonyaka, ngezikhathi zokusebenza.
Ukuhweba kwe-elekthronikhi
Ngenxa yenani elikhulu lezinqubo zokuthenga nezokuthengisa ezisingethwe e-El Corte Inglés, i-hotline yayo yezentengiselwano ye-elekthronikhi inikezela ukwesekwa kanye nolwazi esigabeni ngasinye esihlobene nezinqubo zokuthengiswa komkhiqizo noma kwensizakalo., Kusukela imininingwane yokuthi ungathenga kanjani, kuze kube manje lapho sithola khona ukuthi kuthengiwe emakhaya ethu. Ngokunjalo, singabuye sikweluleke nganoma yikuphi ukungabaza noma ukungahambi kahle okungavela kusukela ekuqaleni kuze kube sekupheleni kokuthengiselana.
Ngakho-ke, imininingwane enikezwe kulesi sigaba ihlukaniswe ngezici ezilandelayo:
- Indlela yokuthenga: Lapho uzonikezwa khona imiyalo yokukhetha into, engeza enqoleni yakho yokuthenga, bese ucubungula i-oda ngendlela yokukhokha okhetha ukuyifaka. Uma unokungabaza ngale nqubo, unikezwa futhi nethuba lokuthenga cishe yonke into endaweni yesikhulumi ngocingo, ngokushayela le nombolo: 902 22 44 11.
- Indlela yokukhokha: Imiyalo yokukhokha ngekhadi lesikweletu noma lasebhange, amakhadi ezipho noma amakhadi okuthenga e-El Corte Inglés azokhonjiswa lapha. Ngokufanayo, kuzokwazi nokubheka imininingwane yezinkokhelo zanyanga zonke ngaphandle kwenzalo kanye nendlela okungenziwa ngayo kusebenze ngokuya ngamanani okuthenga.
- Ukuthumela: Kule nto ungabona konke okuphathelene nezimo zokuthumela, ezizoncika ezindaweni ezahlukahlukene zomhlaba, njenge:
-Peninsula Spain kanye neBalearic Islands
-Canarias, Ceuta neMelilla
-Amazwe omhlaba - Isiqinisekiso kanye nokuxazululwa kwezimangalo: Lesi sigaba siyatholakala ukubheka imininingwane edingekayo ukuqinisekisa isiqiniseko semibhalo enenkinga.
- Ukubuyisa: Lapha ungabona imininingwane yokwenza ukubuya kwezinto ezinesici noma onganelisekile ngazo. Kubalulekile ukubuyekeza lesi sigaba ukuze wazi imigomo ephezulu yokwenza izinzuzo, ezoncika ohlotsheni lwento ethile.
- Indawo yemakethe: Imininingwane ngezimo zokuhambisa, izindlela zokukhokha kanye nezimbuyiselo nabathengisi bangaphandle abanikela ngemikhiqizo yabo ngeplatifomu yeCorte Inglés iboniswa lapha.
- Idatha yamakhasimende, inqubomgomo yezokuphepha: Lesi sigaba sisikhombisa imininingwane yokuthi idatha yethu yomuntu siqu ivikelwe kanjani, nokuthi singayifaka kanjani imininingwane yethu ukuvula i-akhawunti yethu epulatifomu nokufinyelela konke okuqukethwe kuyo.
- Izintela: Lapha sizothola imininingwane ephathelene nezintela ezisetshenziswa kumanani emikhiqizo, ezohluka kwizakhamizi ze-European Union kanye nezakhamizi zamazwe angewona awe-EU.
- Xhumana nathi: Imininingwane yokuxhumana izotholakala lapha ukuthola izeluleko nganoma yimiphi imibuzo noma izikhalazo onazo ngokusebenzisa ipulatifomu.
Ngasinye salezi zihloko sihlelwe ngendlela yokuthi sikwazi ukuthola usizo oluthile lokungabaza okuthile.
Ulwazi jikelele
Ngakolunye uhlangothi, ukuthola eminye imininingwane ngamaphuzu ajwayelekile, U-El Corte Inglés unocingo losizo oluhlukile, enikeza ukusekelwa nezeluleko kokunye kwalokhu okulandelayo:
- Izikhungo Zokuthenga: Uhla lwemibhalo nezinsizakalo
- Ikhadi lika-El Corte Inglés
- Izinkampani ze-El Corte Inglés Group
- Ungasebenza kanjani e-El Corte Inglés
Ngale ndlela, ukungabaza kungadluliselwa emigqeni yesevisi eyenziwe yaba ngeyakho futhi eningiliziwe, maqondana nezidingo ezithile zamakhasimende.
Ungaxhumana kanjani nensizakalo yamakhasimende
Ukuthola imininingwane ngenkonzo yokuthenga yesikhulumi, noma ukuthola imininingwane ngesimo sama-oda enziwe, abasebenzisi bangaxhumana nenombolo yocingo: 900 373 111, etholakala izinsuku ezingama-365 ngonyaka, noma bangabhalela ne-imeyili ku ikheli elilandelayo: customers@elcorteingles.es, lapho ungathola khona impendulo ngokushesha okukhulu.
Ngokunjalo, ukuthola eminye imininingwane ejwayelekile ngayo yonke into ephathelene ne-El Corte Inglés, amakhasimende angashayela inombolo yocingo ye-Customer Service: 901 122 122, kusukela ngoMsombuluko kuya kuMgqibelo kusukela ngo-9: 00 ekuseni kuye ku-22: 00 kusihlwa, futhi ngeSonto ngo-10: 00 am to 21:00 pm, kanye ne-imeyili: servicioclientes@elcorteingles.es nayo izotholakalela imilayezo.
Imininingwane yokuxhumana yezikhalazo kanye / noma izimangalo
Ukuthola ukunakwa komuntu emahhovisi e-Financiera El Corte Inglés EFC, kwa-SA Customer Service, amakhasimende angaya kuleli kheli elilandelayo:
Umnikazi: Mnu. Enrique Estebaran Sánchez
C / Hermosilla, 112
28009 - iMadrid
I-imeyili: servicioatencionclientes@elcorteingles.es
Ngenkathi ukuthola ukunakwa okuvela ku- Izinsizakalo Zezimangalo zeBhange LaseSpain, imininingwane yokuxhumana yile elandelayo:
Ibhange laseSpain
Insiza Yezimangalo
C / Alcala, 48
28014 - iMadrid
I-Virtual Service Service
Ukuze wazi inqubo ephelele mayelana nokwakhiwa kwezikhalazo noma izimangalo, iFinanciera el Corte Inglés yenza kutholakale kumakhasimende, ehhovisi ngalinye lawo ebhizinisini, umbhalo woMthethonqubo Wokuvikelwa Kweklayenti, ithuluzi elizovumela ukuba baphakamise izikhalazo kahle futhi kube nemiphumela engcono.
Insizakalo Yamakhasimende yeFinanciera el Corte Inglés Yenzelwe ukubhekana nanoma yiluphi uhlobo lokungabaza olungase luvele, kungaba ngokwenziwe kwepulatifomu, ukwakheka kwayo noma izikhalazo ezingakhishwa maqondana nokusebenza kwayo, kanye nemikhiqizo nezinsizakalo ezinikezwa lapha. Ukuthola imiphumela emihle kakhulu kuleli thuluzi, kubalulekile ukuya kulayini wokunaka onembile, ngoba ngale ndlela singaqinisekisa isisombululo sanoma ikuphi ukungabaza noma ukucaciselwa onakho maqondana nokusetshenziswa nokuphathwa kwepulatifomu.