ESpain, bethenga nge-inthanethi Ziya ngokuya ziba khona ekuphileni kwethu kwansuku zonke. Ngokocwaningo lwakamuva olwenziwe yi-Organisation of Consumers and Users (OCU), imikhiqizo ethengwa kakhulu ku-inthanethi ihlanganisa izinto zikagesi, ukuvakasha, ukuphumula nezingubo. I ukufinyelela kalula, ukunethezeka futhi, ezimweni eziningi, izintengo ezincintisanayo zikhuthaze abasebenzisi ukuthi bakhethe lolu hlobo lwentengiso. Nokho, ukungabaza okuthile kusasele phakathi kwabanye abathengi, ikakhulukazi mayelana namalungelo abo ezinkingeni ezingaba khona, njengembuyiselo yomkhiqizo.
Ukuvikeleka kwakho ekuthengeni ku-inthanethi
Kubalulekile ukugqamisa ukuthi, lapho uthenga ku-inthanethi, abathengi bavikelwa imithetho yomphakathi ye-European Union, eqinisekisa ukuthi amalungelo ephakeme kakhulu kunaleyo enikezwayo lapho uthenga ezitolo ezibonakalayo. Lo mthethonqubo uhlose ukuqeda ukungavikeleki kwabasebenzisi futhi ukhuthaze ukwethenjwa kwezohwebo ngogesi.
I-OCU yenze ukuhlola okungokoqobo ngokuthenga izinto ze-elekthronikhi ezihlukahlukene ezitolo ze-inthanethi futhi ngemva kwalokho izibuyisele ukuze zihlaziye izinqubo zokubuyisela kanye nolwazi olunikezwa abathengisi. Lezi kwakuyiziphetho eziyinhloko:
- Ngokuvamile, izikhathi zokulethwa zaqedwa ngendlela egculisayo, ngesilinganiso sezinsuku ezintathu.
- Kuzo zonke izimo, kwakungenzeka buyisela umkhiqizo.
- El ukubuyiselwa imali kwenziwa, nakuba kungenzeki ngaso sonke isikhathi.
- I-Los izindleko zokubuyisela Ngokuvamile zithwalwa umthengi.
- Ezimweni ezimbalwa, izinkontileka zazihlanganisa izigaba ezihlukumezayo, ezifana nokukhawulelwa kwamalungelo omthengi noma ukukhishwa kwesibopho sezomthetho samaphutha ezintengo ezishicilelwe.
Amalungelo omthengi ekuthengeni ku-inthanethi
Njengomthengi, kubalulekile ukwazi owakho d amalungelo ukwenza izinqumo ezinolwazi. Ngezansi amalungelo ayinhloko owajabulelayo lapho uthenga ku-inthanethi:
- Amadokhumenti enkontileka: Umdayisi kudingeka ukuthi anikeze isiqinisekiso sokuthenga nemibhalo yenkontileka ngaphambi kokuqhubeka.
- Ilungelo lokuhoxa: Unezinsuku zekhalenda eziyi-14 zokubuyisela umkhiqizo ngaphandle kokuthi uphendule isinqumo sakho. Lesi sikhathi siqala ukubala kusukela ekutholeni i-athikili.
- Izindleko zokubuyisela: Njengomthetho ojwayelekile, izindleko zokubuyisela zithwalwa ngumthengi, ngaphandle uma umdayisi ebonise okuhlukile.
- Isiqinisekiso esisemthethweni: Yonke imikhiqizo ine a isiqinisekiso esincane kweminyaka emibili. Ezintweni ezithengwe kusukela ngoJanuwari 2022 kuye phambili, iwaranti inwetshwa ibe iminyaka emithathu.
- Ukukhishwa: Eminye imikhiqizo, efana neyenzelwe umuntu siqu noma leyo engakwazi ukubuyiselwa ngenxa yezizathu zenhlanzeko, ikhululiwe kuleli lungelo lokuhoxa.
Amathiphu okugwema izinkinga ku-e-commerce
I-OCU iphinde inikeze izincomo zokuqinisekisa isipiliyoni sokuthenga iphumelele futhi ivikelekile ku-inthanethi. Nanka amanye amathiphu awusizo:
- Vikela amadivayisi: Thenga kumadivayisi ane-antivirus ebuyekeziwe kanye nokuxhumeka kumanethiwekhi ayimfihlo e-Wi-Fi.
- Vikela amawebhusayithi: Qiniseka ukuthi isayithi linephrothokholi ethi “https” kanye nokhiye kubha yekheli.
- Hlola imininingwane yomthengisi: Ikhasi kufanele linikeze imininingwane yokuxhumana ecacile nefinyelelekayo, njengenombolo yocingo nekheli lendawo.
- Izindlela zokukhokha ezivikelekile: Khetha amakhadi esikweletu, i-PayPal noma ukheshi ezinkokhelweni zokulethwa, ugweme ukudluliselwa kwebhange ngangokunokwenzeka.
- Thembela ezitolo: Beka kuqala amabhizinisi e-elekthronikhi ngophawu lwe-“Online Trust” noma lawo azinze e-European Union.
- Bika amakhasi asolisayo: Uma usola ukukhwabanisa, thintana namaphoyisa noma i-Telematics Crime Group.
Izici ezingokomthetho kwezohwebo ngogesi
Ukuhweba ngogesi kulawulwa uchungechunge lwemithetho ehloselwe ukuvikela abathengi. Amanye amaphuzu abalulekile afaka:
- Ilungelo lokuthola ulwazi: Izitolo kufanele zibike inani lentengo elihlanganisa izintela, izimo zokulethwa neziqinisekiso.
- Ukuvikelwa Kwedatha: Abasebenzisi banelungelo lokwazi ukuthi idatha yabo yomuntu siqu iphathwa kanjani futhi bacele ukususwa kwayo uma bekubona kudingekile.
- Amalungelo omthengi: Izinqubomgomo zokubuyisela nokuhoxiswa kufanele zicaciswe ngokucacile futhi zifinyeleleke.
Ukwazi nokusebenzisa amalungelo akho njengomthengi akukuvumeli nje kuphela ukuthi ujabulele isipiliyoni sokuthenga esingcono, kodwa futhi kukhuthaza uhwebo olunobulungiswa nolusobala. Ukwenza izinqumo ezinolwazi, ukukhetha amasayithi athenjiwe kanye nokugcina irekhodi lemisebenzi yakho kuyizinsika eziyisisekelo zokuqinisekisa ukuthi amalungelo akho ayahlonishwa.