I-SproutSocial isoftware yokuphatha nokuqapha amanethiwekhi omphakathi, yathuthukiswa ngokukhethekile ukusiza izinkampani ukuthi zandise ubukhona bazo ezinkundleni zokuxhumana. Yebo kunjalo Ithuluzi le-Ecommerce elingasiza kakhulu, ikakhulukazi uma kucatshangelwa i ukubaluleka kwezinkundla zokuxhumana ezohwebo nge-elekthronikhi.
Ukuphathwa kwamanethiwekhi omphakathi
Leli thuluzi likuvumela ukuthi udale futhi ugcine umphakathi wakho wokuxhumana nabantu ngokumane uqale, uqaphe, futhi ubambe iqhaza ezingxoxweni zenkundla yezokuxhumana. Iqinisekisa ukuthi ufinyelela yonke imilayezo, ngaphezu kokuthumela izibuyekezo noma abalandeli abahehayo. Okuthunyelwe kungahlelwa noma nini, noma kuphi, futhi kukhona Izibalo ezihlanganisiwe zokuthuthukisa ukuphathwa kwenkundla yezokuxhumana futhi uthole ulwazi kumanethiwekhi, amaphrofayili kanye nemiyalezo.
Nge ikhalenda elibanzi kanye nama-akhawunti amaningi, ungakwazi hlela okuthunyelwe kumaphrofayili amaningi ngasikhathi sinye (i-Instagram, i-Facebook, i-LinkedIn, i-TikTok, i-Threads ne-X, phakathi kokunye) ukonga isikhathi ekuhleleni. I I-Smart inbox ibeka phakathi okukhulunyiwe, imilayezo eqondile, namazwana ukuze kungabikho lutho olungaphendulwa, futhi ukumaka umlayezo kukuvumela ukuthi uhlukanise izingxoxo ngokwezigaba ngomkhankaso, umkhiqizo, noma isigaba sefaneli.
Ukuhamba komsebenzi kuyasekela izimvume zeqembu, amanothi angaphakathi, nezabelo zomsebenzi, okwenza kube lula kubaphathi benkundla yezokuxhumana, isevisi yamakhasimende, nokuthengisa ukusebenzisana ngaphandle komthungo. Futhi, izibalo zidlula amamethrikhi ayisisekelo ukuze ziboniswe izitayela zokusabela, izikhathi zokunaka kanye nokuvela kokubandakanyeka ngenethiwekhi, ifomethi nesihloko.
Ukuhlinzekelwa kwamakhasimende ezinkundleni zokuxhumana
Okunye okugqamayo kweSproutSocial ukuthi ikuvumela ukuthi unikeze isevisi yamakhasimende ngokusebenzisa izinkundla zokuxhumana. Phendula ngokushesha Noma yimuphi umbuzo, amazwana, udaba, noma isiphakamiso kulula ukuphendula ngomongo. Ngaphezu kwalokho, ulwazi lwengqikithi mayelana nokusebenzisana luvumela amaqembu ukuthi anikeze a ukusekelwa kwekhwalithi ephezulu, ngenkathi isiza ukwakha ubudlelwano obuhlala njalo.
El I-CRM yezenhlalo ehlanganisiwe Igcina umlando wengxoxo ngomsebenzisi, ibonisa idatha yephrofayela engukhiye, futhi inike amandla imisebenzi yangaphakathi nama-SLA. Ngokusebenzisa ukuhlanganiswa nezinkundla zedeski losizo Ezinhlanganweni ezifana ne-Zendesk noma i-UserVoice, ukukhuluma kwakho kungashintshwa kube amathikithi, kunikezwe umenzeli ofanele, futhi kuvalwe ngokulandeleka. Izinhlangano zabathengi zibika ukuthi, ngemuva kokulinganisa inqubo yezenhlalo, abenzeli babo manje bacela ukuphatha izicelo ezinkundleni zokuxhumana isikhathi esiningi. ukusebenza kahle nokwaneliseka okutholakele.
Umsebenzi we ukulebula nokubeka phambili Isiza ukuhlonza abangaba amakhasimende, ukukhuphuka, noma izehlakalo ezibucayi, futhi iqondise izimpendulo ngamamakhro, izifanekiso, nokubukwa komugqa womsebenzi. Konke lokhu kunciphisa isikhathi, kuthuthukisa i-CSAT, futhi kwandise nokugcinwa kweqembu.
Ukukhangisa ngemithombo yezokuxhumana
Leli thuluzi futhi lihle kakhulu ekufinyeleleni ngempumelelo izethameli eziqondiwe. Noma ngabe gqugquzela umkhankaso noma ugcwalise ikhalenda lokuqukethwe, i-SproutSocial ikuvumela ukuba hlela futhi ushicilele okuqukethwe kuzo zonke izinkundla zokuxhumana. Kuhlanganisa futhi amathuluzi wokuqapha umphakathi ukusiza amaqembu athengisayo ukuthi athole umkhondo futhi aguqule imikhankaso yokumaketha ibe izingxoxo zomphakathi zenani eliphezulu.
I-algorithm I-ViralPost Lungiselela izikhathi zokuthumela ukuze ukhulise ukufinyelela lapho izethameli zakho zithanda kakhulu, futhi Umugqa wokuqukethwe ivumela ukugcina i-cadence engashintshi ngezigaba. Nge Ama-UTM azenzakalelayo kanye nokuhlanganiswa ne-Google Analytics, kungenzeka ukukala umthelela kuthrafikhi, ukuguqulwa kanye ne-ROI. I Imojula yokulalela Ithola okuthrendayo, ihlaziye imizwa, futhi icubungule umthamo omkhulu wezingxoxo (amashumi ezinkulungwane zokuthunyelwe ngomzuzwana kanye namakhulu ezigidi zemilayezo ngosuku), ivumela umkhiqizo, isevisi, nemininingwane yomkhiqizo ngezinga eliphezulu.
Amapulani nentengo
Izipesheli ze-SproutSocial izinhlelo eziningana nge Inguqulo yesilingo samahhala sezinsuku ezingama-30. Isakhiwo sihlanganisa izinketho zomsebenzisi ngamunye kanye namazinga we amaqembu, enezici ezithuthukisiwe njengokulalela komphakathi, imibiko engenziwa ngendlela oyifisayo, nokugeleza komsebenzi okugunyaza. Intengo namandla kungabuyekezwa ngokuhamba kwesikhathi, ngakho-ke kuwumqondo omuhle ukucatshangelwa bheka iwebhusayithi esemthethweni ukuze uqinisekise amanani amanje, imikhawulo kanye nokukhushulwa.
Ihlumela Social Izici
Ukuhluma Komphakathi Iwuhlelo oluvumela ukuphathwa okuphelele kwamanethiwekhi wakho wokuxhumana nomphakathi.
Ungawahlanganisa wonke ku-Sprout Social, ngaleyo ndlela uhlehlise hhayi kuphela ukushicilelwa kokuthunyelwe ngakunye kwakho, kodwa futhi ukuqapha womsebenzi kuzo zonke, ukuhlanganisa konke ukusebenzelana ebhokisini lokungenayo elilodwa.
I-sprout Social inohlelo olunamandla lwe ukulandelela umsebenzi Ngokuvamile, lokhu kwenza kube lula ukuthola amathrendi futhi uqhamuke neziphakamiso ezingakusiza ukuthi ulungise isu lakho lenkundla yezokuxhumana.
Ngendlela ebonakalayo nenemifanekiso, ithuluzi linikeza idatha kanye nama-KPI ukuthi ungakwazi ukuhlela ngokuvumelana nezidingo zakho, ukuze ukwazi ukulawula kanye nokukala imiphumela yakho.
Phakathi kwakhe izinhlangano ezisemthethweni kanye nezitifiketi zigqamisa ukuhlanganiswa komdabu ne-Facebook, X (Twitter), i-LinkedIn ne-Instagram, kanye ne I-Google Analytics, i-Bitly ne-Feedly. Inezinhlelo zokusebenza ze I-iOS ne-Android namamojula ahambisanayo afana nokumela abasebenzi kanye nesithombe esishintshashintshayo senkundla yezokuxhumana.
Izinhlangano nabahlaziyi emkhakheni ikakhulukazi bayawazisa ukwaneliseka komsebenzisi, ukwesekwa nokugcinwa. Izinkampani ezinevolumu ephezulu yomphakathi zibonise ukuthi idatha nokuxhumana ku-a ukusakaza okukodwa Zikuvumela ukuthi usebenze ngendlela ehlelekile, uphendule ngokushesha futhi uthole umbono wamasu wokusebenza.
Uma uphatha isithunzi somkhiqizo wakho, udala isidingo noma unikeze ukwesekwa kwezenhlalo, i-Sprout Social igxile ukushicilela, ukulalela, ukuhlaziya nokusebenzisana endaweni eyodwa, enamandla anele okusebenza ngezinga elikhulu kanye nokujula okudingwa yithimba lesimanjemanje lezentengiso nelesevisi yamakhasimende.
