Izingcingo zogaxekile sezibe umsindo wangemuva oqhubekayo empilweni yansuku zonke: izinombolo ezingaziwa zikhala ngazo zonke izikhathi, imiyalezo ezenzakalelayo, okunikezwayo okunolaka, kanye nezikhangiso ezingacelwanga. Naphezu kwezinguquko zomthetho kanye nezihlungi manje ezakhiwe kumaselula amaningi, izigidi zabasebenzisi ziyaqhubeka nokuthola izingcingo ezingafuneki njalo ngenyanga.
Kulowo mongo, ukusabela kwabantu abaningi ngokwemvelo kulula: thatha ifoni, uhlole ukuthi iyisikhangiso, bese uvala ucingo ngokushesha . Kodwa-ke, indlela abaphendula ngayo—noma abavala ngayo ucingo—ingaba nomphumela ophambene nalokho. Namuhla, eziningi zalezi zingcingo azisaxhomekile kumuntu ngakolunye uhlangothi, kodwa ezinhlelweni ezizenzakalelayo eziqopha yonke into futhi ziyiguqule ibe idatha.
Inkinga eyisisekelo ukuthi lezi zingcingo azisaphathwa ngumuntu ohumusha ithoni yezwi noma intukuthelo, kodwa ngamapulatifomu aphatha inani elikhulu lezinombolo kanye namaphethini okuziphatha. Kulezi zinhlelo, okubalulekile akukhona ukuthi umsebenzisi ucasukile yini, kodwa ukuthi inombolo iyaphendulwa yini, ukuthi ucingo luhlala isikhathi esingakanani, nokuthi impendulo yomlomo itholakala kuphi, noma ngabe incane kangakanani.
Uma othile ephendula futhi evala ucingo ngemizuzwana embalwa, uhlelo alukuchazi njengokuthi "Anginandaba ." Lubhalisa ukuthi inombolo ikhona, iyasebenza, nokuthi umsebenzisi uyaphendula. Empeleni, lokhu kuziphatha kungabiza inombolo yocingo njengoxhumana naye "osebenzayo", obalulekile emikhankasweni yokumaketha yesikhathi esizayo noma ngisho nasezindaweni zolwazi ezithengiswa kabusha kubantu besithathu.
Yingakho abantu abaningi benomuzwa wokuthi lapho beshesha ukuvala ucingo ku-spam, kulapho begcina bethola khona . Lokhu kubonakaliswa komuntu kokukhungatheka akuhumushi ukwenqatshwa yi-algorithm; kumane kubonisa ukuthi, ngakolunye uhlangothi, cishe njalo kukhona umuntu ophendulayo, noma ngabe kungukumisa ingxoxo nje.
Indlela amakholi amasha azenzakalelayo asebenza ngayo
Ingxenye ekhulayo yezingcingo zogaxekile iphathwa izinhlelo ezizenzakalelayo kanye nobuhlakani bokwenziwa . Lawa mapulatifomu aqala izinkulungwane zezingcingo ngemizuzwana, athole ukuthi othile uyaphendula yini, ahlukanise phakathi kokuthula, impendulo yomuntu, noma i-voicemail, futhi enze izinqumo ngokusekelwe kulezo zikhathi zokuqala.
Uma umsebenzisi ephendula kodwa kungekho ukuxhumana okucacile—isibonelo, uvala ucingo ngokushesha ngemva kokuthi “sawubona” noma angakhulumi nhlobo— ucingo luvame ukuhlukaniswa ngokuthi “luphazamisekile” noma “aluqediwe .” Kuhlelo, lokhu akusikho ukwenqatshwa, kodwa kunalokho kuwuphawu lokuthi kungakufanelekela ukuzama futhi kamuva, mhlawumbe ngesikhathi esihlukile sosuku noma kusuka kukhodi yendawo ehlukile.
Kodwa-ke, uma kukhona impendulo emfushane neqondile efana nokuthi "cha ngiyabonga, anginasithakazelo," kulandelwe ukuvala ucingo, ukuziphatha kuyashintsha. Kumamodeli amaningi, lolu chungechunge lucutshungulwa njengokwenqaba okucacile, futhi inombolo ingase imakwe njengokubaluleka okuphansi kwemikhankaso yesikhathi esizayo noma ikhishwe ohlwini oluthile, yize kungekho siqinisekiso esiphelele.
Lokhu kuchaza ukuthi kungani abanye ochwepheshe bencoma ukugwema kokubili izingxabano kanye nokuthula okushubile . Isihluthulelo akukhona ukunweba isikhathi socingo, kodwa ukucacisa ngemizuzwana embalwa ukuthi akukho nzuzo yezentengiselwano, ngaphandle kokunikeza ulwazi olwengeziwe, bese uvimba inombolo uma idivayisi ikuvumela.
Okwamanje, abakhiqizi bezingcingo eziphathwayo kanye nabaqhubi bathuthukisa izihlungi zabo: ukumaka ucingo njengolungadingeki kusiza ekuqeqesheni lezi zinhlelo , ezifunda ukubona amaphethini ezinombolo, iziqalo kanye nokuziphatha okusolisayo ukuze kumiswe ukuxhumana okufanayo kwesikhathi esizayo.
Ingozi edlula ukucasuka nje
Ngaphandle kokucasula kwansuku zonke, izingcingo zokuthengisa ezingadingeki ziphethe isici esiyingozi esikhathaza iziphathimandla zabathengi . Akuzona zonke eziyimizamo yokukhwabanisa, kodwa ukukhwabanisa okuningi ngocingo kuqala ngendlela efanayo: ngokuqinisekisa ukuthi yiziphi izinombolo eziphendulayo, isikhathi esingakanani, kanye nohlobo luni lwezimpendulo ezinikezwa abasebenzisi.
Inombolo idinga ukuphendulwa imizuzwana embalwa kuphela ukuze iqinisekiswe njengomugqa osebenzayo . Ukusuka lapho, lolo lwazi lungasakazwa ezinqolobaneni eziningi zedatha, lugcine sezandleni zezinkampani ezithengisa ngocingo ezinolaka kakhulu, noma luze luhlanganiswe namanethiwekhi obugebengu agxile ekukhwabaniseni okuyinkimbinkimbi kakhulu.
Izingozi ziyahlukahluka: kusukela ekusetshenzisweni kakhulu kwedatha yomuntu siqu yemikhankaso yokumaketha eqhubekayo kuya ekwebiweni kobunikazi, ukubhalisela izinsizakalo ezingafuneki, kanye nokukhwabanisa ngezezimali . Eqinisweni, izinkontileka eziningi zivaliwe ngocingo ngokusebenzisa umuzwa wokuphuthuma komsebenzisi kanye nokwethemba umkhiqizo othi uyafona.
Yingakho izinhlangano zabathengi zincoma ukuthi uqaphele kakhulu ngalokho okushoyo nalokho ongakusho ngesikhathi socingo olungalindelekile . Akufanele neze unikeze amagama aphelele, amakheli, imininingwane yasebhange, amakhodi okuqinisekisa, noma olunye ulwazi olubucayi, noma ngabe umuntu oshaya ucingo uthi uvela ebhange lakho, enkampanini kagesi, noma kumhlinzeki wefoni ojwayelekile.
Impendulo elula efana nokuthi “Angifuni ukuthola izingcingo zokumaketha, ngicela ususe ulwazi lwami ohlwini lwakho” ivame ukwanele ukubhalisa ukwenqaba kwakho. Ngemva kwalokho, kuyalulekwa ukuthi uvale ucingo, uvale inombolo, futhi, uma kungenzeka, ubike ucingo ngezilungiselelo zefoni yakho noma uhlelo lokubika lwenkampani yakho ukuze kusizwe ekuthuthukiseni izindlela zokuthola.
Ubukhulu benkinga eSpain
ESpain, izingcingo ezingogaxekile ziphakathi kwezikhalazo eziphezulu ezivela kubasebenzisi bezokuxhumana . Imininingwane evela emibikweni ekhethekile ikhombisa ukuthi izingcingo ezingaphezu kwengxenye ezitholwe yizakhamuzi ezivela ezinombolweni ezingaziwa azamukeleki.
Ngokusho kwe- Hiya's Global Threat Calls Report , eyanyatheliswa ngo-2025, ama-56% ezingcingo ezivela kubathumeli abangaziwa eSpain abhekwa njengangafunwa . Ngokwesilinganiso, umuntu ngamunye uthola cishe izingcingo ezinjalo eziyi-15 ngenyanga , okuyisibalo esiphezulu ngokwanele ukuthinta izimpilo zansuku zonke kanye nomuzwa wokuphepha wabasebenzisi abaningi.
Ukwanda kogaxekile ngocingo kuhlotshaniswa, phakathi kwezinye izici, nobuchwepheshe bokucela kanye namasu okukhwabanisa , ukushushumbiswa kwezizindalwazi zomuntu siqu, kanye nokusetshenziswa kabanzi kwezinhlelo zokudayela ezenzakalelayo. Ngaphezu kwalokho, izinkampani zivame ukusebenzisa osonkontileka abangaphansi kanye nezikhungo zokushaya ucingo zangaphandle , okwenza kube nzima ukuhlonza ukuthi ubani ngempela obangela imikhankaso enolaka kakhulu.
Iziphathimandla zabathengi nezinhlangano zigcizelela ukuthi, ngaphandle kohlelo lwezijeziso olucacile nolusebenzayo , izinkampani eziningi zizoqhubeka zithola izikhala zokugcina lo modeli wokuthengisa. Ngisho noma umthetho uvimbela imikhuba ethile, okuhlangenwe nakho kubonisa ukuthi izinkampani zivame ukuhlola imingcele yomthetho uma kungekho miphumela ebalulekile yezomnotho.
Okwamanje, isiko lokushesha kanye nezipesheli "zanamuhla kuphela" liholela abasebenzisi abaningi ekwamukeleni imigomo nemibandela ngocingo ngaphandle kokuzifunda ngokucophelela . Lokhu kuziphatha, kuhlanganiswe nenani lezomnotho ledatha yomuntu siqu, kubhebhethekisa imakethe lapho ukushaya ucingo olubandayo kuhlala kuyithuluzi elinenzuzo enkulu.
Umthetho uthini ngezingcingo zebhizinisi?
Ukuze kuxazululwe lesi simo, iSpain iqinise uhlaka lwayo lwezomthetho olulawula ukuxhumana kwezentengiselwano okungacelwanga eminyakeni yamuva . Omunye wemithethonqubo ebalulekile uMthetho Jikelele Wezokuxhumana Ka-2023 , owasungula ukuvinjelwa kokushaya izingcingo zezentengiselwano ngaphandle kwemvume yomsebenzisi yangaphambili necacile.
Lo mthetho uphinde uqaphele ilungelo labantu lokuphikisa ukuthola lezi zinhlobo zokuxhumana , okuyinto, ngokombono, okufanele inciphise kakhulu inani lezingcingo ezingafuneki. Kodwa-ke, iqiniso liwukuthi ingxenye enkulu yemboni iqhubekile nokusebenzisa amasu anolaka kakhulu, ithembele ekuchazeni okuguquguqukayo "kwentshisekelo esemthethweni" noma kumafomu emvume aphelelwe yisikhathi afakwe ezinkontilekeni ezingacacile.
Ukuze kuqiniswe lokho kuvikelwa, iCongress isanda kudlulisa uMthetho Wezinsizakalo Zamakhasimende (i-CSA) , owethula izibopho ezintsha zezinkampani emikhakheni ebhekwa njengebalulekile, njengamandla, ezokuxhumana, ezokuthutha, amanzi, kanye nezinsizakalo zomngcwabo.
Enye yezinguquko ezibaluleke kakhulu ukuthi izinkampani kuzodingeka zisebenzise isiqalo socingo esithile kuzo zonke izingcingo zazo zebhizinisi , esihlukile kuleso ezisisebenzisayo kwinsizakalo yamakhasimende yendabuko. Ngaphezu kwalokho, ngeke zivunyelwe ukwabelana ngezinombolo zocingo phakathi kokusetshenziswa okubili, okwenza kube lula ukuhlukanisa ngokushesha ukuthi ucingo lwensizakalo yamakhasimende noma isipho sokuthengisa.
Lo mthethonqubo udinga futhi ukuthi opharetha bavimbe ngokuzenzakalelayo noma yiziphi izingcingo zokukhangisa ezingaveli kulezi ziqalo ezigunyaziwe . Ngakho-ke, uma umkhankaso uzama ukugwema lo mthethonqubo ngokusebenzisa izinombolo ezingagunyaziwe, opharetha kufanele bavimbele ucingo ukuthi lufinyelele kumsebenzisi wokugcina.
Olunye ushintsho olubalulekile ukuguqulwa kwe-Article 62 yoMthetho Ojwayelekile Wokuvikela Abathengi Nabasebenzisi . Kusukela manje kuqhubeke, izinkontileka ezivela ezingcingweni ezenziwe ngaphandle kwemvume ecacile zingase zibhekwe njengezingasebenzi uma imithetho yokuxhumana okungacelwanga yephuliwe. Imvume esebenzayo ithathwa njengengekho uma ingakanikezwa noma ivuselelwe ngokusobala eminyakeni emibili edlule.
I-Spanish Consumers and Users Organisation (OCU) ibheka i-Customer Service System (SAC) njengesinyathelo esibalulekile sokuqhubekela phambili, kodwa ixwayisa ngokuthi ngeke iqede ukugaxeka ngocingo . Ummeleli wayo e-Basque Country, uKepa Loizaga, ukhomba ukuthi izinkampani eziningi ezinkulu zithembele kubakhi abangaphansi, okwethula ungqimba lokungabonakali futhi kwenze inqubo yokwabela umthwalo wemfanelo lapho kwenzeka imikhuba yokuhlukumeza.
Kungani beqhubeka befona: idatha, izimvume, kanye nokunyatheliswa okuncane
Esinye sezizathu zokuthi izingcingo zogaxekile ziqhubeke naphezu kokuvinjelwa kuhlobene nezimvume ezinikezwa abasebenzisi ngokungazi. Izinkontileka eziningi namafomu aku-inthanethi aqukethe izigaba ezibhalwe kahle ezigunyaza ukuthunyelwa kwezipesheli zokumaketha, ukwabelana ngedatha nabantu besithathu, noma ukusetshenziswa kwalokho okubizwa ngokuthi "inzalo esemthethweni" ukuze kugcinwe ukuxhumana ngisho nangemva kokuba isevisi ikhanseliwe.
Le nethiwekhi yezivumelwano ezihlanganisa izinkampani ivumela izinkampani ukuthi zibe nolwazi oluningiliziwe mayelana nezinsizakalo esizitholile (ugesi, igesi, ucingo, umshwalense, njll.) futhi zisibize ngamagama, zinikeze izinguquko kanye nentuthuko ebonakala sengathi yenzelwe wena.
Ngaphezu kwalokho, umqondo "wemvume yangaphambilini" uvumela abasebenzisi, lapho besayina inkontileka noma bemaka ibhokisi kuwebhusayithi, ukwamukela ukuxhumana okuvela enkampanini eyinhloko kanye nezinye izinkampani ezixhumene nayo noma ezisebenzisana nayo. Ezimweni eziningi, umsebenzisi akaqapheli ngokugcwele ububanzi bale mvume.
Indaba yezinkontileka zocingo ibucayi kakhulu. Izipesheli zivame ukwethulwa njengeziphuthumayo noma ezikhethekile , okukhuthaza izinqumo ezisheshayo ngaphandle kokuba nolwazi lubhalwe phansi. Nakuba kungekho muntu ongacabanga ukuthenga indlu noma imoto ngocingo, kuvamile ukwamukela izinqubomgomo zomshuwalense, izinguquko zentela yamandla, noma amaphakheji ezokuxhumana ngocingo ngokusekelwe engxoxweni elula eqoshiwe.
Ochwepheshe babathengi bagcizelela ukuthi kungcono ngaso sonke isikhathi ukucela imibhalo ebhaliwe , kungaba nge-imeyili noma nge-portal yamakhasimende, ngaphambi kokunikeza "yebo" wokugcina. Ukubukeza ngokucophelela imigomo nemibandela kunciphisa ingozi yokubhalisela imikhiqizo engakufanelanga noma ehilela izibopho zesikhathi eside kanye nezijeziso ezifihliwe.
Ngaphezu kwakho konke lokhu, imikhankaso eminingi yokumaketha ayinaki imikhawulo yesikhathi kanye nezindlela zokuzikhipha , njengeRobinson List noma izinsizakalo ezifanayo, kanye nezinye izindlela ezifana nemikhankaso ku-WhatsApp Web . Ngaphandle kokuhlolwa okusebenzayo kanye nezijeziso, izinkampani ezithembele ekuthengisweni kwezingcingo okunamandla zivame ukuqhubeka nokushaya ucingo, zamukela le mikhuba njengezindleko ezengeziwe.
Yini i-OCU eyiphakamisayo yokuvimba ukugaxeka kocingo?
Ukuphendula lesi simo, i-OCU (i-Spanish Consumers' Organization) iphakamisa izinyathelo ezengeziwe zokunciphisa ngempela izingcingo zogaxekile kanye nokumaketha ngocingo okunolaka. Enye yezinto eziza kuqala kuyo ukuhlonza ngokucacile inkampani kanye nesikhungo socingo ngemuva kwenombolo ngayinye, ukuze abantu abathintekile bakwazi ukufaka izikhalazo kalula futhi iziphathimandla zibe nenkululeko eyengeziwe yokwenza okuthile.
Le nhlangano iphinde ikhuthaze ukubuyekezwa okusebenzayo kwamarejista okuphuma ekukhangiseni , njengo-Robinson List noma amathuluzi afanayo. Ukubhaliswa kulezi zinhlu kufanele kwenze izimvume zokumaketha zangaphambilini zingabi semthethweni ngokuzenzakalelayo, kuvimbele ukugunyazwa kwangaphambilini ukuthi kusetshenziswe njengezaba zokuqhubeka nokushaya izingcingo.
Esinye isiphakamiso sihilela ukuvimbela ukuthengiswa kwezingcingo emikhakheni ebucayi kakhulu , njengamandla. Umqondo uwukuthi okunikezwayo kungachazwa ngocingo uma umsebenzisi efisa, kodwa isivumelwano sokugcina kufanele ngaso sonke isikhathi sidinga imibhalo ebhaliwe umuntu angayifunda futhi ayihlole ngesikhathi sakhe.
Ngaphezu kwalokho, i-OCU igcizelela ukubaluleka kokubeka izinhlawulo ezinkulu zezimali ezinkampanini ezephula ngokuphindaphindiwe imithethonqubo yokugaxekile ngocingo. Ngaphandle kwezinhlawulo ezinkulu, bakholelwa ukuthi izinkampani zizoqhubeka nokufaka le mikhuba ebhizinisini labo ngoba inzuzo idlula izingozi.
Ekugcineni, umgomo walezi ziphakamiso ukushintsha ibhalansi yamandla phakathi kwabathengi namabhizinisi . Uma ukushaya ucingo ngaphandle kwemvume kuyeka ukuba nenzuzo futhi kuba yingozi ngokomthetho, ukusetshenziswa kabanzi kocingo njengendlela yokuthengisa kungalahlekelwa ukukhanga kwalo uma kuqhathaniswa nezindlela ezisobala nezinenhlonipho.
Impendulo yabaqhubi: "ucingo olubonakalayo" kanye nezihlungi zogaxekile
Izinkampani zokuxhumana nazo seziqalile ukwenza uguquko lwazo. Isibonelo esihle yiqembu le -MásOrange , elisebenzise isici eSpain esibizwa ngokuthi "Visible Call ," esisekelwe ekhonweni lobuchwepheshe be-VoLTE (Voice over LTE) okwakungakasetshenziswa kangako kule njongo kuze kube manje.
Lo msebenzi, osebenza ngokuzenzakalelayo emigqeni yeselula eyizigidi ezingu-26 yemikhiqizo yayo , uvumela iselula ukuthi ibonise isexwayiso esikrinini njengokuthi "Kungenzeka kube khona umuntu ofonayo ongafunwa" lapho kungena ucingo, uma inombolo ibhalwe njengomthombo ojwayelekile wokuxhumana kwezentengiselwano noma itholwe njengogaxekile ongaba khona.
Kumakhasimende angafuni ukuphazamiseka, kuyabasiza ukuthi banqume ngemizuzwana embalwa ukuthi kufanele yini ukuphendula . Ithuluzi alinazo izindleko ezengeziwe, alidingi ukufaka noma yiziphi izinhlelo zokusebenza ezithile, futhi lihlangana kalula nenethiwekhi namadivayisi ahambisana ne-VoLTE, okwenza kube lula ukusetshenziswa kwalo kabanzi.
Kodwa-ke, lesi sici esifanayo sivula ithuba elisha lebhizinisi. I-MásOrange ibambisene ne-Hiya ukunikeza isevisi ye -Hiya Branded Calls , evumela izinkampani ezenza izingcingo zokumaketha ukuthi zenze ngezifiso indlela ezibonakala ngayo kuselula yomamukeli.
Ngenkokhelo ethile, lezi zinkampani zingabonisa igama lazo, ilogo, kanye nesizathu sokushaya ucingo kumadivayisi kanye nezinkampani ezisekela ubuchwepheshe (eSpain, ikakhulukazi imigqa ye-MásOrange kanye namamodeli athile e-Samsung). U-Hiya ulinganisela ukuthi cishe ama-50% abamukeli ezweni bahlangabezana nezidingo zobuchwepheshe zokubona lolu lwazi oluthuthukisiwe.
Ngale ndlela, izinkampani ezingafuni ukubonakala njengenombolo "efihliwe" noma "engaziwa" zingathenga amaphakheji okushaya ucingo anophawu—isibonelo, izingcingo ezingu-250 cishe nge-€39—ngentengo elinganiselwa ku- €0,156 ngocingo ngalunye oluhlonziwe . Ngenxa yalokho, zithuthukisa amathuba okuthi umsebenzisi aphendule, njengoba ezobona i-ID yomshayeli ecacile esikrinini.
Empeleni, lezi zixazululo zizama ukulinganisela ilungelo lomthengi lokwazi ukuthi ubani oshaya ucingo kanye nesithakazelo sezinkampani ekugcineni ukusebenza kahle kokumaketha kwazo ngocingo. Kumsebenzisi, inselele isalokhu ifana: ukuhumusha kahle ulwazi oluboniswe esikrinini nokwenza isinqumo esinolwazi mayelana nokuthi kufanele aphendule, enqabe, noma avimbele ucingo.
Ubuchwepheshe obusizayo: kusukela kunethiwekhi kuya kufoni yakho ephathekayo
Ngaphezu kwezinhlelo eziqhutshwa yizinkampani zenethiwekhi, abakhiqizi befoni ngokwabo bafaka amathuluzi okulwa nogaxekile ayinkimbinkimbi kakhulu . Kuhlelo lwe-Apple, isibonelo, izinguqulo zakamuva ze-iOS zethule izici ezisebenzisa ubuhlakani bokwenziwa ukuhlonza nokuhlunga izingcingo ezisolisayo.
Phakathi kwalezi zici ezintsha kukhona uhlelo oluvumela uSiri ukuphendula ngokuzenzakalelayo izingcingo ezivela ezinombolweni ezingekho ohlwini loxhumana nabo , ngaphambi kokuba umsebenzisi ezwe ngisho iringithoni. Umsizi ubuza igama lomuntu oshaya ucingo kanye nesizathu sokushaya ucingo , futhi ngalolu lwazi lokuqala, umnikazi wefoni unquma ukuthi aphendule noma cha.
Lawa mathuluzi ahambisana nezihlungi zendabuko ezikuvumela ukuthi uthulise noma uvimbele izingcingo ezivela kubathumeli abangaziwa , kanye nezinhlelo zokusebenza zezinkampani zangaphandle ezigxile ekuhlonzeni ogaxekile. Zonke zithembele kudathabheyisi enkulu, uhlu lwezinombolo ezibikiwe, kanye nama-algorithms ahlaziya ukuziphatha komugqa ngamunye.
Ukuhlanganiswa kwezixazululo zezinga lenethiwekhi (njenge-"call ebonakalayo") kanye nezixazululo zezinga ledivayisi yomuntu siqu kunikeza isivikelo esibanzi kakhulu ekulweni nokuxhumana okungafuneki kanye nemizamo yokukhwabanisa engaba khona . Noma kunjalo, ochwepheshe basikhumbuza ukuthi abukho ubuchwepheshe obungenaphutha: ezinye izingcingo zizohlala ziphumelela ukungena ezihlungini.
Ngakho-ke, ngale kokuvimba okuzenzakalelayo, ukwahlulela komsebenzisi kusabalulekile . Ukuqaphela okunikezwayo okungalindelekile, ukunqamula imiyalezo exwayisayo noma ephuthumayo, nokuqinisekisa noma yikuphi ukuxhumana okuthi kuvela ebhange, ejensi kahulumeni, noma enkampanini enkulu ngeziteshi ezisemthethweni kuyimikhuba enciphisa kakhulu ukuchayeka ekukhwabaniseni.
Yini ochwepheshe abayincomayo uma uthola ucingo olungenasipele?
Endaweni lapho izingcingo eziningi ziphathwa kakhulu yisofthiwe kunokuthi ziphathwe ngumuntu , iziqondiso zokuvikela ziyashintsha kancane. Ochwepheshe bezokuphepha kwe-inthanethi kanye nokuvikelwa kwedatha banikeza uchungechunge lwamathiphu awusizo okusetshenziswa kwansuku zonke.
Okokuqala, uma uphendula ucingo ongalwazi bese kuba sobala ngokushesha ukuthi luwugaxekile, akukhuthazwa ukuthi uxabane, uphendule imibuzo, noma unikeze ulwazi lomuntu siqu . Impendulo ephumelela kakhulu ivame ukuba yinkulumo emfushane—isibonelo, “Cha ngiyabonga, angifuni ukuthola izingcingo zokumaketha”—bese uvala ucingo.
Kunconywa futhi ukugwema ukusebenzisana nokuqoshwa okuzenzakalelayo : ungacindezeli okhiye, ungaphenduli ngokusobala ngokuthi "yebo," futhi ungalandeli imiyalelo ekucela ukuthi uqinisekise ulwazi. Amanye amasu okukhwabanisa azama ukusebenzisa lezi zimpendulo eziqoshiwe ukuzenza umsebenzisi ezinqubweni ezilandelayo.
Ngemva kokuqeda ucingo, isinyathelo esilandelayo ukuvimba inombolo kudivayisi yakho , futhi uma kungenzeka, uyiphawule njengogaxekile noma ongadingeki. Lesi senzo singena ezinhlelweni zokuhlunga zefoni yakho ephathekayo futhi, ezimweni eziningi, sisiza ukuqinisekisa ukuthi izingcingo ezifanayo zesikhathi esizayo ziyavinjelwa ngokuzenzakalelayo.
Ochwepheshe batusa futhi ukuthi ubuyekeze izilungiselelo zobumfihlo kanye nokuvikeleka kwefoni yakho ukuze usebenzise izinketho ezithulisa izingcingo ezivela kubathumeli abangaziwa noma ezibeka phambili oxhumana nabo abaziwayo. Nakuba ungase ungakwazi ukumisa zonke izingcingo, unganciphisa kakhulu inani lokuphazamiseka.
Okokugcina, kuyasiza ukubuyekeza njalo izinkontileka namafomu okuvuma owanikeze abaqhubi, abahlinzeki bomshuwalense, abathengisi be-inthanethi, kanye nezinye izinsizakalo, uhoxise imvume yokuxhumana kokumaketha uma ungasafuni. Ukunciphisa inani lemithombo esemthethweni engazibiza egameni lakho noma egameni lezinkampani zangaphandle kusiza ukunciphisa ukuchayeka kwakho kugaxekile olusemthethweni futhi kudalula labo abasebenza ngaphandle komthetho.
Ezweni lapho ukuphepha kwedijithali nokuvikelwa kwedatha kubaluleke kakhulu , ukufunda ukuphatha izingcingo ezingogaxekile—ukwazi ukuthi kufanele uphendule nini, ukuthi uthini, nokuthi kufanele uvale kanjani ucingo—sekuyikhono elibalulekile. Ukuhlanganiswa kwemithetho eqinile, ubuchwepheshe bokuhlunga, kanye nokusetshenziswa kocingo okunesibopho kunciphisa kancane kancane umthelela walezi zingcingo empilweni yansuku zonke yabasebenzisi.
