I-SugarCRM yethule i-HintLuhlelo lokuqala olunikeza imigqa emisha ye ubuhlakani bobudlelwano ngaphakathi kohlelo lwayo lomkhiqizo. Abasebenzisi be-Hint bazokwazi ukufaka imininingwane embalwa yokuxhumana mayelana nomuntu noma inkampani abafuna ukuxhumana nayo, kanye I-Hint izosesha ngokuzenzakalelayo imithombo yezokuxhumana ku-inthanethi. kanye nasezindaweni zomphakathi zolwazi lomuntu siqu kanye nolwazi lwenkampani olufanele amabhizinisi.
Idatha, kanye neminye imininingwane yomuntu siqu neyenkampani evela kumafayela enkampani yangaphakathi, izotholakala futhi isetshenziswe ukuze umsebenzisi abe nayo umbono ogcwele nowakamuva yoxhumana naye ngamunye noma i-akhawunti. Ngale ndlela, amaqembu okuthengisa, ukumaketha, kanye nezinsizakalo zamakhasimende angaba ochwepheshe bamakhasimende bangempela Ngokuba nalo lonke ulwazi oluphathelene nomongo endaweni eyodwa, ngaphandle kokusesha ngesandla amawebhusayithi amaningi, izinkundla zokuxhumana, noma izizindalwazi, i-Hint ihlanganisa ulwazi lomphakathi namarekhodi angaphakathi e-CRM ukuze inikeze amaphrofayili aphelele futhi asebenzayo.
"Ukusikisela kuyisisekelo sekusasa lokukhiqizwa kobudlelwano obuhlakaniphile, okungaba ubuhlakani bokuzenzela," kusho okhulumela i-SugarCRM u-Andrew Staples. Lo mbono ubeka i-Hint njengesango eliya esizukulwaneni esisha se- I-CRM eqhutshwa idatha okwaziyo ukulindela izidingo kusengaphambili, ukuncoma izenzo, kanye nokwenza izinqumo ezibalulekile ngokuzenzakalelayo.
Ukuhlakanipha okungekhona okwangempela Kudinga isethi yedatha enkulu, futhi “njengoba i-Hint ishintsha, lokhu kuzosenza sikwazi ukuthola ulwazi oludingekayo ukuze sakhe uhlelo lokuhlaziya olubikezelayo “Futhi umshini ongafunda konke lokhu ekugcineni,” kusho uStaples. Ngamanye amazwi, iphrofayili ngayinye ecebiswe yi-Hint inikela ngedatha, lapho ihlanganiswa futhi ihlaziywa, evumela ukwakhiwa kwamamodeli e- ukufunda okuzenzakalelayo ezithuthukayo ngokuhamba kwesikhathi futhi ezisiza ekubekeni phambili amathuba, ukuhlukanisa kangcono, kanye nokwenza kube ngokwakho ukusebenzisana ngakunye.
Iyini i-SugarCRM Hint futhi isebenza kanjani i-relationship intelligence yayo?
Icebiso liyi- isevisi yobuhlakani bobudlelwano Ihlanganiswe ne-SugarCRM, ikuvumela ukuthi ukhiphe ulwazi olukhona kuwebhu mayelana noxhumana nabo kanye namakhasimende bese ulufaka ku-CRM ngokuchofoza okukodwa. Ukuqala ngamaphuzu ambalwa edatha ayisisekelo—njenge- igama, i-imeyili kanye nenkampani—, Icebo lilandelela ulwazi olutholakala emphakathini ezinkundleni zokuxhumana kanye nasezindaweni zolwazi eziku-inthanethi ukuze lwakhiwe amaphrofayili aphelele futhi anembile kwabantu nezinhlangano.
La maphrofayili angafaka phakathi, phakathi kokunye, ukuqeqeshwa kwezifundoUmlando wobungcweti, isikhundla samanje, umkhakha, inani labasebenzi, ukuba khona ezinkundleni zokuxhumana, izindaba zakamuva zenkampani, kanye neminye imininingwane yomongo kucebisa kakhulu iphrofayela yeklayenti ngalinye noma yabathengi. Ngenxa yalokhu kuhlanganiswa okuzenzakalelayo, abasebenzi bangafinyelela ku- Ulwazi olufanele kakhulu nolusesikhathini ngesikhathi sangempela kukho konke ukuxhumana.
Kumaqembu okuthengisa, inzuzo yokusikisela Okuyihlukanisa nabanye abathengisi bomkhiqizo we-CRM ukuthi ivumela abasebenzisi ukuthi bakhethe ulwazi oluthile abafuna ukulufaka futhi yidlulisele ngokushesha kuphrofayela ye-CRM kuxhunywe ethubeni, i-akhawunti, noma oxhumana nabo abasebenza kukho. Lokhu kusho ukonga isikhathi okukhulu, njengoba iqoqa futhi ihlaziye ngokuzenzakalela kolwazi lwamakhasimende, ezimweni eziningi, olwenziwa ngesandla.
Ngaphezu kwalokho, abasebenzisi bangakha i- iphrofayela entsha yekhasimende cishe kusukela ekuqaleni ngokufaka idatha encane kuphela, futhi ulwazi lwesayithi lungavuselelwa ngokuzenzakalelayo ngezikhathi ezithile, okugcina lonke ulwazi ivuselelwa njalo ngaphandle kwesidingo semisebenzi yokulungisa ngesandla. Ngokusho kwabaphathi benkampani, lokhu kuzenzakalelayo kungamelela ukonga imizuzu eminingana kuyo yonke imihlangano yocingo noma yebhizinisi, okwandisa umkhiqizo wamaqembu okuthengisa.
Izinzuzo ze-Hint yokuthengisa, ukumaketha, kanye nensizakalo yamakhasimende
Ukusebenzisa i-Hint kuvumela abasebenzi benkampani ukuthi babe ochwepheshe bamakhasimende futhi inganikeza isevisi noma umkhiqizo ongcono kakhulu. Ukuba nombono ohlanganisiwe ohlanganisa idatha evela kuma-akhawunti, ezinkundleni zokuxhumana, izindaba zenkampani ezibuyekeziwe, kanye nemisebenzi ehlobene kwenza kube lula kakhulu. yenza imilayezo ibe ngeyakholungisa iziphakamiso zezentengiselwano bese ukhetha isiteshi esifanele nesikhathi sokuxhumana.
Leli khono lokwazi ngokushesha iphrofayela ephelele yekhasimende Kunikeza amaqembu okuthengisa ukuzethemba okukhulu lapho esondela kumuntu ongase abe khona futhi eqala umjikelezo wokuthengisa. Kuphinde kunciphise umkhawulo wamaphutha lapho... beka phambili amathuba, thola abenzi bezinqumo ababalulekile enhlanganweni noma uthole izimpawu zokuqala zentshisekelo noma ingozi ebudlelwaneni.
Ngaphezu kwalokho, i-Hint imelela into ebalulekile ukonga isikhathi nezindlekoNgokwenza usesho lwedatha kanye nezibuyekezo ngokuzenzakalela, abasebenzisi bangenza izinqumo ngokushesha, banikele isikhathi esiningi emisebenzini ebaluleke kakhulu (njengokuxoxisana noma ukubonisana) futhi banikele kancane emisebenzini yokuphatha. Ithuluzi liguqula i-CRM ibe yi- ipulatifomu yobuhlakani ebukhoma esikhundleni sendawo yokugcina elula yokuxhumana.
Ezifundeni ezisebenzisa kakhulu imithombo yezokuxhumana kanye nomsebenzi wedijithali obalulekile, inhlanganisela ye-SugarCRM kanye ne-Hint inikeza amathuba amakhulu ezinkampaningoba isebenzisa ingcebo enkulu yolwazi olutholakala ku-inthanethi mayelana nabantu nezinkampani. Uhlelo lokusebenza alusathembeli kuphela ekufakweni komsebenzisi ngesandla kodwa kunalokho lusebenzisa imithombo eminingi ehlukahlukene. izizindalwazi zomphakathi nezenhlalo, ngaphezu kokuhlanganisa amarekhodi angaphakathi enkampani ukuze kube nombono ophelele.
Intengo, ukuhambisana, kanye nesu lomkhiqizo wefu
Intengo ye-Hint ithengiswa ngo- $15 ngenyanga ngomsebenzisi ngamunye, okwenza kube inketho efinyelelekayo yezinhlangano ezifuna ukwengeza ubuhlakani bobudlelwano Izici ze-CRM ezithuthukisiwe ngaphandle kokutshalwa kwezimali okukhulu kokuqala. Iphinde ihambisane ne Izibuyekezo zeShukela 7.8 noma kamuvaLokhu kuvumela ukusetshenziswa kwayo ezifakelweni eziningi zesimanje ze-SugarCRM ngaphandle kokuthuthukiswa okuyinkimbinkimbi.
Ukusikisela wuhlelo lokuqala lwe I-SugarCRM ngokusekelwe kuphela kwisofthiwe njengesevisi ku- ifuIkakhulukazi njengoba kuyisevisi enikezwayo futhi engahlanganiswa njengesixazululo samafu kuphela. Le ndlela ihambisana nesu lenkampani lokukhangisa imigqa emibili emikhulu yemikhiqizo: leyo ezinikele... ubuhlakani bobudlelwano kanye nalabo abagxile ku- ukuphathwa kobudlelwanoukuhlanganisa ukuzenzekela, idatha, kanye namakhono eselula athuthukile.
Njengoba ubuhlakani bokwenziwa buqala nje ukukhombisa amandla alo aphelele, kuvamile ukuthi izinkampani zesofthiwe ezifana ne-SugarCRM... ukuvuselela njalo ukusebenza iyatholakala kubasebenzisi bayo. Endabeni ye-Hint, lokhu kuthuthuka kufaka phakathi ukuhlanganiswa nabasizi bedijithali abahlakaniphile, amakhalenda acebile ngolwazi lwezokuthutha kanye namasu emihlanganweni yesikhathi esizayo, kanye nezifinyezo zephrofayela ezitholwe ngokuzenzakalelayo kanye nokuxhumana nabantu komuntu ngamunye okhona.
Ngenxa yakho konke lokhu, i-Hint iziveza njenge- umkhonto Isu le-SugarCRM lokusiza izinhlangano ukuthi zakhe ukuxhumana okuqinile kwebhizinisi, ziphendule kangcono ezimweni ezintsha njengoba ubudlelwano buthuthuka, futhi zisebenzise ngokugcwele ubuhlakani bobudlelwano iyatholakala ku-inthanethi. Umphumela uba ukuphathwa okulula kakhulu, okuphumelelayo kakhulu komjikelezo wokuthenga wonke, okuhambisana nokulindelwe amakhasimende anamuhla.
Ngale ndlela, i-SugarCRM Hint izibeka njengesixazululo esiyinhloko sanoma iyiphi inkampani efuna ukuguqula i-CRM yayo ibe yisizinda sangempela se- ubuhlakani bamakhasimende, bathuthukise ikhwalithi yobudlelwano babo bebhizinisi futhi bandise ukusebenza kahle kwamaqembu abo ngokusebenzisa idatha ecebile, esesikhathini futhi esebenzisekayo.