I-WhatsApp Business iyisihluthulelo sesu elisha lokuxhumana elingasetshenziswa yizinkampani ze-e-commerce njengamanje. Kuze kube manje, le nethiwekhi yokuxhumana yayisetshenziswa abasebenzisi ikakhulukazi ekuxhumaneni nabantu. Kodwa manje lo mqondo ushintshe kakhulu, futhi ungasetshenziswa futhi ukugcina ubudlelwano namakhasimende noma abasebenzisi bebhizinisi ledijithali.
Kuleli qiniso ebelilokhu likhona ezimakethe isikhathi eside, kuneminikelo eminingi i-WhatsApp engayikhiqiza kulesi sigaba sezinkampani. Kuze kube seqophelweni lokwenza isiteshi esisheshayo nesilula sitholakale kumakhasimende aso ukucubungula zonke lezo zinqubo ezenziwa ngendlela eyejwayelekile noma ejwayelekile kuze kube manje. Lapho ubusha bungeminye yemithombo eyisithenjwa sokuthekelisa le modeli yokuxhumana komphakathi.
Ukusetshenziswa kwayo kuvumela inani elikhulu lamakhasimende ukuxhumana nenkampani ngeziteshi ezifinyeleleka kalula. Okudingekayo nje ukulanda uhlelo lokusebenza nokufaka inombolo yokuxhumana ohlwini loxhumana nabo. Lokhu kungenziwa kunoma iyiphi idivayisi yezobuchwepheshe esekela lezi zinsiza ezamukelekayo nezinomthelela. Ngempela, ukusetshenziswa kwayo kuyaphumelela njengamanje, okukuvumela ukuthi uqinise ubudlelwano bakho kanye nokuxhumana namakhasimende ngokushesha nangokulula, nganoma yisiphi isikhathi sosuku futhi noma ngabe ukuphi.
I-WhatsApp njengesiteshi senkonzo yamakhasimende
Akungabazeki ukuthi le nkundla yezobuchwepheshe isibe ithuluzi elicacile elingathatha indawo yemisebenzi yomnyango wenkonzo yamakhasimende ezinkampanini zedijithali. Kulokhu, kubalulekile ukukhumbula ukuthi i-WhatsApp inabalandeli abaningi emhlabeni jikelele, njengoba kufakazelwa yimibiko eminingi eshicilelwe ezinyangeni zamuva. Ngakho-ke, abasebenzisi badinga nje ukusebenzisa leli thuluzi, uhlelo oluvamile kakhulu—futhi olulula kakhulu —lokugcina lolu hlobo lobudlelwano nezinkampani eziku-inthanethi.
Esinye isici okufanele sibhekwe kusukela manje kuhlobene nokuthi kungenzeka ukuthi kusebenze ngamaqembu. Njengoba ubulokhu wenza ngemvamisa enkulu ngamaqembu wabangani, kepha kulokhu ubheke ekubukeni kwezebhizinisi. Kuze kube seqophelweni lokuthi lesi siteshi sokuxhumana nabantu singafakwa njengenkonzo yamakhasimende enamandla kakhulu enganelisa zonke izidingo zakho kusuka kulesi sici esibaluleke kakhulu ebudlelwaneni bebhizinisi.
Yiqiniso, esinye isici okufanele usicabangele lapho ukhetha i-WhatsApp njengesiteshi sesevisi yamakhasimende impendulo yayo esheshayo, yesikhathi sangempela. Ngaphandle kokulibaziseka, lokhu kungaholela kokuhlangenwe nakho okuhle kakhulu uma kuqhathaniswa neziteshi zendabuko noma ezivamile. Akumangazi-ke ukuthi izinkampani eziningi emkhakheni wedijithali zikhetha leli thuluzi lokuxhumana nabantu. Kuze kube seqophelweni lokuthi lingaba yimpahla ewusizo kakhulu emigomweni yebhizinisi lakho ngaphakathi kwanoma yiliphi isu lokumaketha lesimanje nelithuthukisiwe.
Kulula kakhulu ukusetshenziswa
Lokhu kungenye yezinzuzo zayo ezinkulu kunezinye izinhlobo ezidinga kakhulu. Uma sezifakiwe, uhlelo lokusebenza lubona ngokuzenzakalelayo ukuthi obani oxhumana nabo befoni yakho abane-WhatsApp bese lubafaka ngqo. Noma nini lapho ufaka othile encwadini yamakheli efoni yakho , umane uvuselele uhlu lwakho loxhumana nabo be-WhatsApp ukuze bavele. Ngakho-ke, ukusetshenziswa kwalo kulula njengokulanda uhlelo lokusebenza ku-smartphone yakho. Ungasusa noxhumana nabo ongasabadingi. Akumangazi ukuthi lusetshenziswa yingxenye enkulu yabantu, hhayi eSpain kuphela kodwa nakwamanye amazwe. Futhi kungani ungalungenisi esitolo sakho esiku-inthanethi noma ebhizinisini lakho? Kungamelela ithuba lebhizinisi langempela ongakaze ulicabange kuze kube manje.
Ngakolunye uhlangothi, akungabazeki ukuthi izinga elikhulu lokuthembana lingakhiwa lapho ikhasimende lifaka inombolo yakho koxhumana nabo futhi likuvumela ukuthi uxhumane nabo ngemiyalezo esheshayo. Lokhu kunemiphumela eqondile ebhizinisini lakho, njengoba sesixoxile kakade, futhi ngokungangabazeki kungasiza ekukhuliseni ukuthengiswa kwemikhiqizo, izinsizakalo, noma izinto zakho.
Izimpendulo ezisheshayo ezivela ezinkampanini
Inkampani ingase futhi ikhiqize izimpendulo ezimfushane nezisheshayo ukuze iphendule imibuzo evamile yabasebenzisi. Esinye sezici zale nsizakalo ekhethekile yikhono layo lokunikeza uchungechunge lwezimpendulo ezingahlelwa futhi zenziwe ngokwezifiso ngaphambi kokuba zithunyelwe. Lokhu kwenza kube lula ukuxhumana phakathi kwamaqembu ahilelekile enkambisweni yokuthengisa—okungukuthi, phakathi kwekhasimende noma umsebenzisi kanye nenkampani yedijithali enikeza isevisi.
Kusukela kulo mbono ojwayelekile, akunakugwenywa ukuthi abasebenzisi bazogcina bebuza ukuthi ngabe leli cebo elithile lokuthuthukisa iziteshi zokuxhumana kwezentengiselwano ze-e liyalulekwa ngempela. Futhi impendulo, ngalesi sikhathi esiqondile, ayinakuba ngcono kakhulu. Ngoba kungenzeka, futhi kuyadingeka ngempela, ukusungula ukuxhumana okungcono nokuphumelelayo nekhasimende.
Kodwa ngaphandle kwalezi zinzuzo eziphawulekayo, kunezinye okungafanele zithathwe kancane kusukela manje kuqhubeke ngoba zingaba nenzuzo enkulu. Kuze kube seqophelweni lokuthi ungathola izinzuzo eziningi ebhizinisini lakho, futhi mhlawumbe okubaluleke kakhulu, ngendlela elula kakhulu, cishe ngaphandle kokuqaphela, ngalezi zenzo kule nethiwekhi enkulu yezenhlalo. Isibonelo, ngeziphakamiso esizinikezayo kulesi sihloko.
Lesi siteshi senhlalo singafinyelela inani elikhulu labasebenzisi kunanoma iyiphi enye indlela futhi ngaphandle kwanoma yisiphi isidingo sezinhlaka noma inani elithile lokufunda ekusetshenzisweni kwaso. Kuyindlela elula kakhulu yawo wonke amaphrofayili womsebenzisi asesimweni sokuthenga umkhiqizo, insizakalo noma into.
Ngeke kubize noma yiziphi izindleko zemali kunoma yiliphi iqembu kulobu budlelwano bebhizinisi. Ivulekele zonke izinhlobo zabasebenzisi kanye namabhizinisi aku-inthanethi. Akukho mingcele yanoma yiluphi uhlobo, njengoba kuyaqondakala kulabo asebejwayelene nokusetshenziswa kwayo kwansuku zonke.
Amathemba ayo okukhula makhulu kakhulu njengoba izinsiza zale nethiwekhi yokuxhumana nabantu zivuselelwa njalo futhi kuvela izici ezintsha ezingakusiza ukwanelisa lesi sidingo esigxile kakhulu kwabanye abathengi. Ngalo mqondo, ikunikeza amathuba amaningi futhi amangalisa kakhulu wokusebenza kulezi ziteshi zokuxhumana zomuntu siqu.
Luhlelo lwesimanjemanje olungakaze lwenziwe izinkampani futhi olunolindelo olukhulu kakhulu lokukhula kusuka lapho. Lapho kungekho mingcele kuye ngokuthi ubuchwepheshe obusha bolwazi buhamba kanjani. Kuyindaba yokulinda isikhashana nje ukuthi imiphumela ikufinyelele ngendlela ephumelela futhi elula.
Ezinye izinzuzo ngokusetshenziswa kwayo
Kunoma ikuphi, futhi ukuze ukuhlaziywa kwakho kuphelele ngokwengeziwe, kuzodingeka ukuthi ubheke zonke izinzuzo zayo futhi noma ngabe zincane kangakanani. Ngoba bangasebenzela intshisekelo yabo bobabili, njengesibonelo kulezi zenzo ezilandelayo esizokuqamba ngazo ngalo mzuzu oqondile:
- El okuzenzakalelayo impendulo isitoreji ngemibuzo efanayo evela kubasebenzisi. Inzuzo ecacile kunokugcina isigaba esinamanzi kakhulu sobudlelwano bebhizinisi kusukela ekuqaleni.
- Ungadala ukuthuthukisa ifayela le- incazelo yomkhiqizo ilusizo kakhulu kwizintshisekelo zangempela zezinkampani zedijithali. Ngalokhu, kungumsebenzi osebenza kangcono ukukhombisa enye ingxenye yenqubo imikhiqizo emakethwa.
- Kuyinkqubo eyengeziwe kushesha futhi ngokushesha futhi kungenxa yokuthi kukhona igebe ledatha, ngaphandle kwesidingo sokuzengeza ngamunye ngamunye, njengoba kwenzeka kwezinye izinhlelo zokusakaza.
- Kuyisu elilula ukulenza ukukhombisa iphrofayili yenkampani noma ezinye izici ezifanele njengoba incazelo yamahora webhizinisi ingaba ngesikhathi esithile.
- Enye yezici zayo ezifanele kakhulu yilokho okuphathelene nezinto ezibonakalayo ezinganikezwa amakhasimende noma abasebenzisi. Ngaphandle kokusebenzisa noma yiliphi ithuluzi elingaba nzima kakhulu kumaphrofayili alaba bantu.
Ekuphetheni, i-WhatsApp iyithuluzi ozoba nalo lapho kuziwa kwezentengiselwano zedijithali nokuthi awukwazi ukuphuthelwa ngenxa yezinzuzo zayo eziningi nezinhlobonhlobo.