I-Telefónica Empresas yethule eSpain ipulatifomu yemiyalezo yebhizinisi eneziteshi eziningi ehlose izinhlangano zomphakathi nezizimele ezifuna ukuhlanganisa ukuxhumana kwazo ngokulawula nokuvikela okukhulu.
Isixazululo senza ukuxhumana okuzenzakalelayo namakhasimende kanye nezakhamuzi amahora angama-24 ngosuku, sinciphise izikhathi futhi silawule izindleko ngokukhetha isiteshi esifanele sokusetshenziswa ngakunye; sakhiwe ngobuchwepheshe obukhethekile futhi senzelwe ukunikeza ukusabalala, ukuthembeka kanye nokusebenza kahle.
Okuhlinzekwa yinkundla entsha
Le nsizakalo ihlanganisa i-AI kanye nama-chatbot akhelwe ngaphakathi , kanye ne-profiling kanye ne-analytics ethuthukisiwe, ukukhiqiza imiyalezo efaneleka kakhulu ngesikhathi sangempela nokugcina ukuxhumana okuqhubekayo nokuqukethwe.
I-RCS nokuxhumana okuqinisekisiwe
Ngokusebenzisa i-Rich Communication Services (RCS), imikhiqizo ingathumela okuqukethwe okucebile ngezinkinobho ze-multimedia kanye nezinkinobho zokuxhumana, kanye nokuthola amarisidi aqinisekisiwe omthumeli nokufunda , kanye nolwazi lokulethwa.
Uma kuqhathaniswa ne-SMS yendabuko, i-RCS inikeza ulwazi olunamandla noluphephile : ivumela izimpendulo ezisheshayo, ukwenza kube ngokwakho okukhulu, kanye nokulandelela okunezingqimba, okuqinisa ukwethenjwa kwabasebenzisi futhi kusiza ukwandisa ukusebenza kahle komkhankaso.
Sebenzisa amacala kanye nemikhakha ezuziwe
Izimo ezivamile zifaka phakathi imikhankaso emikhulu—njengokukhushulwa kwesizini kanye nokuxhumana njengoLwesihlanu Olumnyama noma umkhankaso weNtela Yengeniso—lapho ukukhetha isiteshi esifanele kuthinta ukuguqulwa.
Iphinde ifake izaziso ezifika ngesikhathi, njengekhodi yesikhathi esisodwa kanye nezikhumbuzo ze-aphoyintimenti, ezibaluleke kakhulu ezindaweni zasebhange, ezitolo, kanye nezempilo, njengoba zifuna ukuguquguquka kokusebenza kanye nokungaguquguquki komkhiqizo.
Ukuphepha okuthuthukisiwe nombono wenkampani
Ukuqinisekiswa kobunikazi kanye nezinye izindlela zokuvikela kunciphisa ukuchayeka ekukhwabaniseni okukhohlisayo emilayezweni, okusiza ekuvimbeleni ukushaqeka , okuyi-vector umkhakha wezezimali oyibhekile ngokucophelela okukhulu.
Ngokusho kukaJavier Mingo, iNhloko yoMkhiqizo Wemiyalezo Yebhizinisi, ukuhlukahluka kweziteshi kanye nokwanda kokuhlukaniswa kwemisebenzi kwenza kube nzima ukuphatha; ngakho-ke, kudingeka izixazululo ezihlanganisa ukuxhumana kahle nangokuphephile , zenze imisebenzi ibe lula futhi zithuthukise imiphumela yezenzo.
I-Telefónica Empresas ihlela lesi sinyathelo ngaphakathi kokuzibophezela kwayo ekusunguleni ubuchwepheshe kanye nokuthuthukiswa okuqhubekayo , kanye nokunaka komuntu siqu okuhlose ukuqinisekisa ikhwalithi, ukuthembeka kanye nokusebenza kahle.
Ngalokhu kwethulwa, i-Telefónica Empresas ihlanganisa amakhono amaningi, i-AI, kanye nokuphepha okuthuthukisiwe ukuze kuthuthukiswe ukusebenza, kuncishiswe izindleko, futhi kulethwe ulwazi oluqinisekisiwe lwengxoxo emikhakheni efana neyamabhange, ezitolo, kanye nokunakekelwa kwempilo.
